Shipping Policy

Effective Date: July 3, 2026

Thank you for shopping with Shop Friq. We strive to deliver your orders safely and on time.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a shipping confirmation with tracking details (where available).

Shipping Time

Estimated delivery times are:

• Metro Cities: 3–5 business days

• Other Cities & Towns: 5–7 business days

• Remote Locations: 7–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, festivals, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• We may offer free shipping on selected products, promotional campaigns, or orders above a specified value.

Order Tracking

Once your order is shipped, tracking information will be shared via email, SMS, or WhatsApp (where applicable). You can use the tracking details to monitor your shipment's progress.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, customer unavailability, or refusal to accept delivery, the order may be returned to us.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. Shop Friq is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed Deliveries

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including courier disruptions, weather conditions, public holidays, or natural events. We appreciate your patience in such situations.

Damaged or Missing Packages

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery with your order number and clear photos of the package and product so we can assist you promptly.

International Shipping

Currently, Shop Friq primarily ships within India. If international shipping becomes available, the applicable shipping charges, customs duties, taxes, and delivery timelines will be displayed during checkout.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team. We are happy to assist you and will respond as quickly as possible.