Shipping policy

Shipping Policy for shopfriq.com
1. Order Processing & Dispatch
  • Delivery : All India Only
  • Processing Time: All orders are processed and dispatched within 1 to 2 business days. Orders placed over the weekend are dispatched on Monday.
  • Order Tracking: Once your order has been shipped, tracking details will be updated directly in your order summary.
2. Estimated Delivery Timelines
  • Standard Shipping (Domestic Only): 7–10 business days after dispatch. (Delivery to select remote pincodes may take up to 15 business days depending on courier coverage).
  • Bank Holidays: Courier partners do not deliver on Bank Holidays; shipments will be delivered on the following working day.
3. Shipping Charges & Delivery Partners
  • Delivery Costs: Shipping charges are calculated based on your location and displayed in your order summary prior to checkout.
  • Courier Partners: Deliveries are handled by trusted logistics partners including DTDC, Blue Dart, and Ecom Express.
4. Receipt Inspection & Failed Deliveries
  • Package Inspection Upon Delivery: Please carefully inspect your parcel before signing for receipt. If the package is noticeably damaged or incomplete, you must refuse delivery or sign as "Damaged" and contact us on the day of delivery
  • Unboxing Video: A clear, continuous unboxing video showing the package condition and contents is required to process claims for damaged, defective, or missing items.
  • Failed or Refused Deliveries: If a parcel cannot be delivered due to an incorrect/incomplete address, absent recipient, or refusal to accept delivery, it will be returned at the customer's expense. Incurred shipping costs will be deducted from any refund issued.
5. Transit Delays
  • While we strive for timely deliveries, unexpected delays due to weather, customs, or courier logistics may occur. In rare cases where a shipment is delayed or stuck in transit, couriers may take up to 45 days to resolve the issue or confirm a lost parcel. We appreciate your patience while we work with courier partners to update tracking information.