Refund policy

Effective Date: July 3, 2026

At Shop Friq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • It must be returned with the original packaging, tags, accessories, and invoice.

  • The product must not be damaged, altered, or missing any parts due to customer handling.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or Non-Returnable.

  • Personal care, hygiene, or intimate products once opened.

  • Gift cards.

  • Products damaged due to misuse or improper handling by the customer.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos or videos of the product and packaging

  • A brief description of the issue

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Refunds

After your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • The refund may take 5–10 business days to reflect, depending on your bank or payment provider.

Exchange Policy

We offer exchanges only for items that are damaged, defective, or incorrectly delivered, subject to stock availability.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping charges.

  • For customer-initiated returns, return shipping charges may apply unless otherwise stated.

Contact Us

For any return or refund requests, please contact our customer support team with your order details. We aim to respond to all requests within 24–48 business hours.